We wish to inform all beneficiaries about modifications to reporting and payment schedules due to the upcoming Australia Day public holiday on Monday, 27 January 2025. Please read this notice carefully to ensure you understand how these changes may affect your payments and reporting obligations.
Service Centre Closures
All service centres and the majority of call centres will be closed on Monday, 27 January 2025, in observance of the Australia Day public holiday. During this period, while our physical locations will be inaccessible, online services will remain operational through your Centrelink online account.
credit card, loan repayment, bill mortgage, loan attorney are also available in meantime on Centrelink app.
Reporting Requirements and Modified Schedules
For individuals required to submit regular reports, please note that your reporting dates may be adjusted to accommodate the holiday closure. Your specific reporting schedule can be viewed through your Centrelink online account, which will display your updated reporting date for the Australia Day period.
Early Reporting Guidelines
When submitting early reports due to the holiday schedule, please include your anticipated earnings for the entire reporting period. Should you need to make corrections to your reported information, you have a 14-day window to do so, or you may adjust the information in your next report.
Alternative Reporting Options
If you are uncertain about your employment income or anticipate changes in your circumstances during the reporting period, you maintain the option to report after your designated period. However, please be aware that payments will only be processed following the submission of your report.
Payment Processing During Holiday Period
For beneficiaries who are not required to submit reports, payments may be processed earlier than usual. These early payments represent your regular payment amount, simply distributed ahead of schedule. We recommend careful budgeting to ensure your early payment sustains you until your next scheduled payment date.
Modified Payment Schedule for Allowances
The following payment schedule adjustments apply to various allowances including Austudy, Farm Household Allowance, JobSeeker Payment, Special Benefit, Status Resolution Support Services Payment, and Youth Allowance:
- Original date 23 January 2025 moves to 22 January 2025
- Original date 24 January 2025 moves to 23 January 2025
- Original date 27 January 2025 moves to 24 January 2025
Pension Payment Adjustments
For pension recipients, including Age Pension, Disability Support Pension, Carer Payment, and various family payments, the following schedule modifications apply:
- Payments due on 27 January 2025 will be processed on 24 January 2025
- Subsequent payment dates will resume their normal schedule
Online Access and Support
During the holiday closure, beneficiaries maintain access to their Centrelink online account through myGov. This platform allows you to:
- View upcoming reporting dates
- Submit income reports
- Monitor payment schedules
- Update personal information
For those without existing online access, we encourage establishing a myGov account and linking it to Centrelink services to ensure continuous access to these essential functions.
Please ensure you take note of these modified schedules and adjust your financial planning accordingly. Should you require additional information or clarification, please consult your online account or contact our service centre prior to the holiday closure.
Remember to maintain accurate records of your income and promptly report any changes in circumstances that might affect your payments. Your cooperation in adhering to these modified schedules helps ensure efficient processing of all payments during the holiday period.
